firefalls.cc · Bronze Sky

Support — Bronze Sky

Questions, bugs, or trouble with a purchase — email firefallinc@gmail.com. I read everything and usually reply within a couple of days.

Restoring a purchase

The endless-waves unlock is a one-time purchase tied to your Apple Account, not to a device. If you reinstall the app or move to a new phone, open Settings inside the game and tap Restore Purchases. Make sure you are signed in with the same Apple Account used to buy it.

The purchase went through but nothing unlocked

Try Restore Purchases first — this resolves it almost every time. If it does not, email me with the date of the purchase and I will sort it out. You will not be charged twice; the App Store blocks a repeat purchase of a one-time unlock.

Refunds

All purchases are handled by Apple, so refunds go through Apple rather than through me. Request one at reportaproblem.apple.com.

My scores are not appearing on the leaderboard

The global board needs Game Center. If you declined the Game Center prompt, the game keeps a local board on your device instead and your scores are safe — they simply are not shared. You can enable Game Center in the iOS Settings app and scores will submit from then on.

Reporting a bug

The version number is shown on the title screen, like v1.0 (18). Including it, your device model and iOS version makes a bug far easier to track down.

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